Commentary on abuse/ombudsman

I've been following and collecting commentary on my original post from the NDCA listserv, the NDCA Facebook page and my own blog. I'm happy to see a lot of good discussion, and I encourage people to continue. My lack of responses to individual posts is because I want to collect everyone's thoughts across the various platforms in order to synthesize everything in one fell swoop. I appreciate the general support for what I'm trying to do.